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Responsible
Gambling |
Highlights |
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| During the eight years since the
establishment of the NRGP: |
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Nearly 9 000 callers to the
24/7 toll-free counselling line
(0800 006 008) have been
referred for free treatment, representing an average of about 95
per month. |
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Cutting-edge research into problem
gambling has continued |
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66% of all its procurement was
placed with the disadvantaged
sector (against a target of 33%). |
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17 500 employees have been
trained in the eight years in one or
more of the group’s three-level
training programmes. |
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| The NRGP is acknowledged
internationally and by local regulators
to be among the foremost of its type
in the world. |
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As market leader, we aim to be South
Africa’s most ethical and accountable
gaming company, and believe we have
a special duty to promote a culture of
responsible gambling.
As much as customers have the right
to expect quality, service, integrity and
honesty in their dealings with Sun
International, there are other equally
important expectations that we must
uphold. Rights include those in respect of
privacy of customer information, facilities
for disabled people, a safe, clean and
healthy environment and importantly a
high level of accountability in terms of the
promotion of responsible gambling, with
measures to address problem and
compulsive gambling.
For Sun International, this is not simply a
matter of compliance with regulations: it is
central to the group’s commitment to its
customers and their well-being.
Sun International conceptualised and
founded seven years ago the NRGP, today
supported by all sectors of the industry and
a programme which is acknowledged
internationally and by local regulators to be
among the foremost of its type in the world. |
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The NRGP is the only national initiative
in the world funded to this degree by
the private sector, and the only one
internationally in which treatment,
research and education are integrated
in a single initiative. It is also the only
programme of its type in the world
which is jointly controlled by government
and industry in a unique public/private
sector partnership.
This model, and the fact that contributions
are voluntary, yet substantial, is unique
among gambling jurisdictions world-wide,
and is one which is now likely
to be introduced in the United
Kingdom and in other countries. This
reflects creditably and well on South
Africa, and in the leadership of its
gambling industry.
All Sun International staff are
provided with Responsible Gambling
Programme training and 2 150
training interventions for our staff
were implemented during the year.
To ensure compliance within Sun
International, our internal audit
department serves management
and the board of directors through independent evaluations and examinations of the group’s activities and resultant
business risks, including gaming compliance and compliance with the Responsible Gambling
Programme. |
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| Since the establishment of the NRGP: |
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Some 8 800 callers to the 24/7 toll-free counselling line (0800 006 008) have been
referred for free treatment by a medical professional; on average some 95 per
month. More than 2 800 have received assistance telephonically. |
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The multilingual treatment network, comprising nearly 68 medical professionals, has
been extended to 50 towns and cities in Southern Africa. |
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Cutting-edge research into problem gambling has continued. |
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An extensive public advocacy campaign to promote responsible gambling
was extended, including an education campaign aimed at adolescents and
senior citizens. |
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The NRGP substantially exceeded its targeted access and procurement
empowerment targets. 66% of all its procurement was placed with the
disadvantaged sector (against a target of 33%) while 78% of NRGP counsellors
and clinical psychologists are HDIs. |
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17 500 employees have been trained in the eight years in one or more of the
group’s three-level training programmes. |
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During the year under review, Sun International’s contribution to the NRGP was
just over R5 million, excluding the cost of the group’s extensive investment in
customer education. |
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