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| Gambling
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| Highlights |
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| During the eight years since the establishment of the NRGP: |
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Nearly 9 000 callers to the 24/7 toll-free counselling line (0800 006 008) have been referred for free treatment, representing an average of about 95 per month. |
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Cutting-edge research into problem gambling has continued |
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66% of all its procurement was placed with the disadvantaged sector (against a target of 33%). |
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17 500 employees have been trained in the eight years in one or more of the group’s three-level training programmes. |
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As market leader, we aim to be South Africa’s most ethical and accountable gaming company, and believe we have a special duty to promote a culture of responsible gambling.
As much as customers have the right to expect quality, service, integrity and honesty in their dealings with Sun International, there are other equally important expectations that we must uphold. Rights include those in respect of privacy of customer information, facilities for disabled people, a safe, clean and healthy environment and importantly a high level of accountability in terms of the promotion of responsible gambling, with measures to address problem and compulsive gambling.
For Sun International, this is not simply a matter of compliance with regulations: it is central to the group’s commitment to its customers and their well-being.
Sun International conceptualised and founded seven years ago the NRGP, today supported by all sectors of the industry and a programme which is acknowledged internationally and by local regulators to be among the foremost of its type in the world. |
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The NRGP is the only national initiative in the world funded to this degree by the private sector, and the only one internationally in which treatment, research and education are integrated in a single initiative. It is also the only programme of its type in the world which is jointly controlled by government and industry in a unique public/private sector partnership.
This model, and the fact that contributions are voluntary, yet substantial, is unique among gambling jurisdictions world-wide, and is one which is now likely to be introduced in the United Kingdom and in other countries. This reflects creditably and well on South Africa, and in the leadership of its gambling industry.
All Sun International staff are provided with Responsible Gambling Programme training and 2 150 training interventions for our staff were implemented during the year.
To ensure compliance within Sun International, our internal audit department serves management and the board of directors through independent evaluations and examinations of the group’s activities and resultant business risks, including gaming compliance and compliance with the Responsible Gambling Programme. |
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| Since the establishment of the NRGP: |
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Some 8 800 callers to the 24/7 toll-free counselling line (0800 006 008) have been referred for free treatment by a medical professional; on average some 95 per month. More than 2 800 have received assistance telephonically. |
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The multilingual treatment network, comprising nearly 68 medical professionals, has been extended to 50 towns and cities in Southern Africa. |
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Cutting-edge research into problem gambling has continued. |
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An extensive public advocacy campaign to promote responsible gambling was extended, including an education campaign aimed at adolescents and senior citizens. |
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The NRGP substantially exceeded its targeted access and procurement empowerment targets. 66% of all its procurement was placed with the disadvantaged sector (against a target of 33%) while 78% of NRGP counsellors and clinical psychologists are HDIs. |
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17 500 employees have been trained in the eight years in one or more of the group’s three-level training programmes. |
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During the year under review, Sun International’s contribution to the NRGP was just over R5 million, excluding the cost of the group’s extensive investment in customer education. |
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